A.KRÜSS Optronic has been property of one family for over 200 years. We have always perceived ourselves as a service company and attach great importance to being close to our customers and offering skilled consulting.
Technical support and Training
The Krüss engineers, workshop manager and specialists will gladly provide qualified support just for you. Our technical consultants can also conduct special training sessions at your facility. Please contact us for further details (service©kruess•com) .
If our standard series instruments do not solve your specific problems, we can also develop tailor-made solutions.
Your company requires a GLP/GMP-conform qualification for your KRÜSS instrument, software modules and methods?
Our service technicians will be pleased to carry out an Installation Qualification (IQ/Operational Qualification (OQ) on your premises. Each IQ/OQ is documented with all the necessary test protocols and certificates.
Installation Qualification is normally carried out once after the delivery and start-up of your instrument. In contrast, Operational Qualification is required at regular intervals in order to document proper instrument functioning and the reliability of the results. We offer Installation Qualification (IQ)/Operational Qualification (OQ) for all our current KRÜSS instruments throughout the whole of Europe.
Our technical consultants can also conduct special training sessions for your KRÜSS instruments at your facility or at our laboratories in Hamburg.
Optimal accuracy is an essential feature of any measuring instrument. We provide high-precision calibration, in air-conditioned surroundings, using standard gauged testing equipment and certified liquids. The calibration is then documented on special calibration certificates, so you can be confident in your measurements.
Maintenance and Repairs
Regular servicing of your instruments will extend their service life considerably. We provide a cost-efficient service check. A cleaned, centred, greased, adjusted and calibrated instrument will be returned to you. With a service contract you can ensure the reliable functioning and readiness for use of your instruments. Krüss also provides maintenance for products by other manufacturers.
Even the most reliable device may be defective once in a while. Repairs are carried out quickly and economically by our experienced and highly professional production team. We are happy to offer the repair of equipment, which is over 20 years old. And of course we provide a 6-month repair warranty!
Delivery Form for Maintenance or Repair of your Equipment
Your KRÜSS equipment needs maintenance or repair?
Please fill out the delivery form provided and add to delivery.
Please download here: Service form.
For seven generations we have been developing and manufacturing high-quality and innovative measuring instruments. Our research in particular has made our product lines famous in the world of high-precision, state-of-the-art instruments.
If our standard series instruments do not solve your specific problems, we can develop tailor-made solutions. Providing specialist technical support and numerous opportunities for customised products, our staff will swiftly find solutions just for you.
For more than 200 years our innovations have been at the heart of our business. Our development team looks after updates and enhancements of our products. Ongoing research and development ensures the technological advances of our products.
Management System Certificates
A.KRÜSS Optronic holds the ISO 9001 (quality management) as well as the ISO 14001 (environmental management system), both internationally recognized standards.
FuE-Seal “innovative through research”
Of the 3.5 million companies in Germany, less than one percent is indulged in research – an extremely important group. Only a reasearcher can discover new things and create innovation and growth. Since 2014 the “Stifterverband” honours researching companies for their extraordinary responsibility within state and society with the seal “innovative through research”.