Service overview

Customer Care

Alsterdorfer Straße 276-278
22297 Hamburg, Germany

Tel.: +49 40 514317 – 0
Fax: +49 40 514317 – 60

Our services are unbeatable

Certified services

As a customer you are at the center of our service, and for your satisfaction we give our best every day. Quality is always our top priority. Whether installation or calibration, maintenance or repair. With our Certified Service and Repair Services, you can count on the world-class expertise of our specialists. We want you to be completely taken care of. Therefore, in addition to our own service employees, we also offer a large international network of certified sales and service partners.

With the purchase of a A.KRÜSS product, you decide on the highest measuring accuracy and best operating convenience with unbeatable service and comprehensive support.

Application Consulting

We are happy to assist you with product and application questions – by telephone, on site or in our training center in Hamburg ..

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Product demonstration

For you, we demonstrate our products on site, so that measuring methods and measuring instruments meet your specific wishes ..

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During installation, we include your work environment and processes so that our devices can achieve the best measurement results. Our technical staff ..

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Validation and qualification

As part of the qualification of equipment and systems it is checked, whether the device is suitable and working properly for the intended task ..

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Calibration and adjustment

With certified, traceable measurement standards – calibration is becoming an increasingly important part of quality assurance in terms of ..

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Maintenance and repairs

Repair and maintenance in the factory or at your site – through regular maintenance you increase the lifespan of your device while meeting ..

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Warranty extensions

To extend your standard warranty to 3 years, we offer two variants: the purchase of the warranty extension or the extended warranty under a maintenance contract ..

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Service and maintenance contracts

Annual inspection and maintenance of your equipment, including all functional and safety checks, cleaning of the most important components, ..

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Certified Service Partners

We want to be a reliable and local contact for you. To ensure this, we work closely with certified service partners in many countries. Several times a year, A.KRÜSS Optronic certifies sales partners from all over the world in a comprehensive sales and service training. Our dense network of sales and certified service partners ensures personalized advice, optimal service and timely support for our customers worldwide.

Certified Service Partners

Any Questions?

We will be glad to help.

A.KRÜSS Optronic GmbH
Alsterdorfer Str. 276-278
22297 Hamburg | Germany

Tel. +49 40 5143 17-0
Fax +49 40 5143 17-60