Service Reparatur

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Maintenance and repairs

Maintenance at your site or in our service center

Regular maintenance increases the life of your instrument while meeting the ever-increasing quality assurance requirements. We offer a cost-effective maintenance check: in addition to preventive maintenance, your device is professionally cleaned, checked, adjusted and calibrated. On request, we also carry out a VDE examination according to DGUV. Of course you will receive a maintenance and calibration protocol in with comprehensive documentation.

We also recommend customer-specific maintenance cycles that are based on the operating time and plant conditions as well as the experience. And we provide you with tips for the permanent improvement of processes during each visit in order to avoid failures as best as possible.

  • Inspection and cleaning of measurement-relevant components
  • Control and documentation of the device status
  • Preventive maintenance – replacement of wearing parts
  • Calibration and calibration checks

Calibration and adjustment

Calibration is another essential component of your quality assurance. We calibrate with recognized and traceable standards. If necessary, we also carry out the adjustment of your measuring device.

Repair service for performance or functional problems

Even the most reliable device can be broken once. Repairs are carried out quickly and professionally by our experienced sercvice team. Like the maintenance, we offer our repair services as a service to you on site or in our service center.

Maintenance services at a glance

The following is an overview of the services that are carried out as part of a maintenance according to the agreement:

  • Carrying out maintenance including functional and safety checks, cleaning of the parts relevant for the measurement and calibration with recognized and traceable standards and, if necessary, adjustment
  • Creation of a maintenance log
  • Creation of a calibration protocol
  • Provision of the required and certified maintenance equipment, measuring, control and special tools
  • Warranty extension from 12 to 24 months if the maintenance contract is concluded in the first year after purchase
  • 48-hour response time and phone support during office hours and technical advice in the event of disruptions
  • Firmware updates, if necessary for the functionality of the devices
  • Guaranteed provision of a rental device for bridging
  • Spare Parts

On request we can offer you a comprehensive service and maintenance contract.

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Submission form for the return of your device

You want to send your A.KRÜSS device to our service center for maintenance or repair? Please download the PDF form provided here and fill out as complete as possible and attach the completed form to your return delivery.

Please note: the form can not be edited in Firefox and Safari browser and therefore has to be first downloaded and then filled out!

Submission form (PDF, 570 KB)

Any Questions?

We will be glad to help.

+49 40 514 317-0

sales@kruess.com

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