Service Reparatur

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Maintenance and repairs

Maintenance at your site or in our service center

Regular maintenance increases the life of your instrument while meeting the ever-increasing quality assurance requirements. We offer a cost-effective maintenance check: in addition to preventive maintenance, your device is professionally cleaned, checked, adjusted and calibrated. On request, we also carry out a VDE examination according to DGUV. Of course you will receive a maintenance and calibration protocol in with comprehensive documentation.

We additionally recommend customer-specific maintenance cycles that are based on the operating time and plant conditions as well as the experience. And we provide you with tips for the permanent improvement of processes during each visit in order to avoid failures as best as possible.

  • Inspection and cleaning of measurement-relevant components
  • Control and documentation of the device status
  • Preventive maintenance – replacement of wearing parts
  • Calibration and calibration checks

Why preventive maintenance?

It makes sense to have your A.KRÜSS device checked by us at regular intervals. Only by this can we ensure that all instrument-specific measurement accuracies are safely achieved and that your instrument has the longest possible life span.

Maintenance services

  • Carrying out maintenance including functional and safety checks, cleaning of the parts relevant for the measurement and calibration with recognized and traceable standards and, if necessary, adjustment
  • Creation of a maintenance record
  • Creation of a calibration protocol
  • Providing of the required and certified maintenance equipment, as well as measuring, control and special tools
  • Warranty extension from 12 to 24 months if the maintenance contract is concluded in the first year after purchase
  • 48-hour response time and phone support during office hours thus technical advice in the event of disruptions
  • Firmware updates, if necessary for the functionality of the devices
  • Guaranteed provision of a rental device for bridging
  • Spare Parts

On request we can offer you a comprehensive service and maintenance contract.

Repair service for performance or functional problems

Even the most reliable device can be broken once. Repairs are carried out quickly and professionally by our experienced service team. Like the maintenance, we offer our repair services as a service to you on site or in our service center.

Submission form for the return of your device

You want to send your A.KRÜSS device to our service center for maintenance or repair? Please download the PDF form provided here and fill out as complete as possible and attach the completed form to your return delivery.

Please note: the form can not be edited in Firefox and Safari browser and therefore has to be first downloaded and then filled out!

Submission form (PDF, 570 KB)

Any Questions?

We will be glad to help.

+49 40 514 317-0

sales@kruess.com

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