Service and maintenance contracts

Service and maintenance contracts

Your advantage as A.KRUESS customer

We recommend customer-specific maintenance cycles that are based on operating time and plant conditions as well as experience gained. Benefit from the advantages of concluding a service and maintenance contract. A regular preventative check of your measuring instruments ensures the measuring accuracy and trouble-free operation. Your devices are operated with their optimum performance and function and deliver reliable results. Regular maintenance by our specialist staff ensures that your equipment meets the required standards at all times. You avoid expensive downtime and unnecessary repair costs and secure the long-term value retention. Your maintenance costs thus become a predictable size and the commercial processing will be facilitated by the contractual basis.

Services and benefits of regular maintenance

  • Annual inspection of your equipment, including the performance of all functional and safety checks, cleaning of the most important components, calibration with certified traceable calibration standards and, if necessary, adjustment and detailed documentation – see prevention through maintenance
  • Guarantee extension from 12 to 36 months at the conclusion of a maintenance contract in the first year after purchase
  • Guaranteed response time within 24 hours and phone support during business hours
  • Guaranteed supply of rental equipment to bridge maintenance, calibration, adjustment and repair times
  • Original spare parts of the highest quality
  • Firmware updates, if these are necessary for the functionality of the devices, as well as the latest firmware updates upon request
  • Creation of a detailed calibration protocol
  • Comprehensive maintenance protocols to the latest standards

For executing service and maintenance have a look at our Sales and Service Partner-Network to find a partner nearby.

Certified Services

 In the
first year
Follow-up to
standard guarantee
 
ServicesGuaranteeMaintenance contractSingle maintenance
Device protection 1 year3 years* -
Quick response time24 hours
(via Phone and Email)
24 hours
(via Phone and Email)
24 hours
(via Phone and Email)
Maintenance visit per year - 1 maintenance visit1 maintenance visit
Labour costs for
maintenance visit (s) included
YesYesYes
Travel costs for
maintenance visit (s) included
YesYesYes
Free firmware updatesYesYesYes
Preference in the allocation
of loan devices
YesYesDepending on availability
Preference for
additional repairs
YesYesDepending on availability
Discount on labor costs
for additional repairs**
100 %10 % -
Discount on travel costs
for additional repairs**
100 %10 % -
Discount for replacement of
wearing parts
(e. g. tubes, protective cover, etc.)
100 % 10 % -
Discount on firmware upgrades100 %10 % -

*Guarantee extension up to 3 years per device from date of delivery
**Except additional repairs that may become necessary due to improper use of the devices

Overview Certified Service

You need fast service and support?

wartung-und-beratung

Our Sales and Service Partner Network provides worldwide service and support on site. Our Partners ensure personalised advice, optimal service and timely support for our customers worldwide.

Service hotline
Phone: 040 – 514 317-0
Monday to Friday, 9 a.m. to 5 p.m.

A.KRUESS contact form
Sales and Service Partner Network

Any Questions?

We will be glad to help.

A.KRÜSS Optronic GmbH
Alsterdorfer Str. 276-278
22297 Hamburg | Germany

Tel. +49 40 5143 17-0
Fax +49 40 5143 17-60

E-Mail sales-labor@kruess.com

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