Service and maintenance contracts
Your advantage as A.KRUESS customer
We recommend customer-specific maintenance cycles that are based on operating time and plant conditions as well as experience gained. Benefit from the advantages of concluding a service and maintenance contract. A regular preventative check of your measuring instruments ensures the measuring accuracy and trouble-free operation. Your devices are operated with their optimum performance and function and deliver reliable results. Regular maintenance by our specialist staff ensures that your equipment meets the required standards at all times. You avoid expensive downtime and unnecessary repair costs and secure the long-term value retention. Your maintenance costs thus become a predictable size and the commercial processing will be facilitated by the contractual basis.
Services and benefits of regular maintenance
- Annual inspection of your equipment, including the performance of all functional and safety checks, cleaning of the most important components, calibration with certified traceable calibration standards and, if necessary, adjustment and detailed documentation – see prevention through maintenance
- Warranty extension from 12 to 36 months at the conclusion of a maintenance contract in the first year after purchase
- Guaranteed response time within 24 hours and phone support during business hours
- Guaranteed supply of rental equipment to bridge maintenance, calibration, adjustment and repair times
- Original spare parts of the highest quality
- Firmware updates, if these are necessary for the functionality of the devices, as well as the latest firmware updates upon request
- Creation of a detailed calibration protocol
- Comprehensive maintenance protocols to the latest standards
If you require our personal assistance, please contact our Technical Service Center in Germany using our contact form or by telephone. We will be happy to assist you with your enquiry. Our Sales and Service Partner Network ensure optimal on site service, personalised advice and timely support outside of Germany.
Service hotline:
Technical Service Center – Germany
Phone: +49 – 40 – 514 317 – 0
Sales and Service Partner – Worldwide
Sales and Service Partner Network
Certified Services
| In the first year | Follow-up to standard warranty | ||
|---|---|---|---|
| Services | Warranty | Maintenance contract | Single maintenance |
| Device protection | 1 year | 3 years* | - |
| Quick response time | 24 hours (via Phone and Email) | 24 hours (via Phone and Email) | 24 hours (via Phone and Email) |
| Maintenance visit per year | - | 1 maintenance visit | 1 maintenance visit |
| Labour costs for maintenance visit (s) included | Yes | Yes | Yes |
| Travel costs for maintenance visit (s) included | Yes | Yes | Yes |
| Free firmware updates | Yes | Yes | Yes |
| Preference in the allocation of loan devices | Yes | Yes | Depending on availability |
| Preference for additional repairs | Yes | Yes | Depending on availability |
| Discount on labor costs for additional repairs** | 100 % | 10 % | - |
| Discount on travel costs for additional repairs** | 100 % | 10 % | - |
| Discount for replacement of wearing parts (e. g. tubes, protective cover, etc.) | 100 % | 10 % | - |
| Discount on firmware upgrades | 100 % | 10 % | - |
*Warranty extension up to 3 years per device from date of delivery
**Except additional repairs that may become necessary due to improper use of the devices